Frequently Asked Questions

Need answers? We got them.

How Staff timer tracks time?

Staff Timer captures Screenshots of the employee’s screens and then processes them to calculate the amount of time spent on productive activities. The Screenshots are captured at a regular interval of one minute or more and can be classified for a better understanding of how time is spent. Employer can enable or disable screenshots as per need.

What happens when I lose internet connectivity?

No one wants to lose billable work hours simply because internet gets disconnected. But with Staff Timer, no moment is lost. If your system loses internet connection, the desktop application will keep saving the Screenshots in its directory until the internet is restored. After establishment of the connection, the screenshots will be uploaded on the web for further processing

How is it different from other time tracking applications?

There are many Task Tracking Applications out there but none are quite like the Staff Timer App. We offer Real-Time monitoring via live screen sharing including Instant Screen Capture, and daily work videos. These features will enable you in managing a remote team effectively.
Other features that distinguish us from our competitors are audio clips for tasks assignment, adding time manually and intelligence reports. We stand out because of the way we implement time and task tracking. We capture screen-shots of the employee’s screen and then use algorithms to calculate the time that is spent on work related activities and otherwise.

How can I use Staff timer app to ensure the productivity of my team?

Staff Timer delivers insightful reports that are calculated after diligent Time Tracking. You can use these reports to analyse the productivity levels of your employees. You can get an idea of how employees spend their time using their app and Url usage and motivate them towards better time management routine. This can effectively boost the productivity of your team.

Is it completely desktop based application?

No. It is a combination of web and desktop applications. Both communicate with each other to implement Time Tracking and deliver insightful results.

What is the difference between project and a task?

A task is something that is simple that you could do in minutes or hours, maybe a day or two. It is also considered operational or routine. On the other hand, a project includes multiple tasks and requires significant effort in terms of planning and implementation. The project may have a number of people involved whereas a task is quite often one person or two. In your Staff timer app account, you can add as many tasks as you want under a single project.

Can I delete screenshots?

Yes you can delete screenshots from your work diary. Please note: for every screenshot deleted, a minute (or any time interval you decide to choose) from your overall time will be deducted as well.

Does this software work for freelancers?

Absolutely. Although some of the Staff timer app’s features are only relevant to teams. But many individual users can use the app for task and time tracking. They can easily manage their own time more effectively. Freelancers can know how long they have been spending on which tasks, and manage their productivity.

Which OS is Stafftimer is compatible with?

Staff Timer is compatible with Mac and Windows (7 and above). Learn more.

How much time does it take to use Staff timer app?

For installation and set up, you will require 15 minutes. After that you just need 2-5 minutes to use the application.

Is there a limit on the number of members I can track?

No. You can track as many members as you want. See subscription packages for more details.

Is there a limit on the number of projects that I can manage?

No. You can manage projects on the basis of your subscription choice. See subscription packages for more details

Do you have a mobile application?

No we do not offer a mobile application but the app is optimized for mobile web browsers as well and you can access it on the go.

Does the Staff timer app integrate with third party applications?

Yes, staff timer app offer third party app integrations on demand. Simply, contact us.

Does the Staff timer app have an affiliate program?

Yes, Staff timer has an affiliate program. Interested? Visit the link.

Does Staff timer record keystrokes and mouse activity?

Yes. We only record the number of mouse and keyboard clicks. We are committed to maintaining the privacy and confidentiality of our users that’s why no data is recorded through keyboard and mouse activity.

Where will be screenshots be stored?

Once the screenshots are uploaded from the desktop application, we will store them on our servers. See subscription package for storage period.

Is the data stored in a secure environment?

Our web application is secured by SSL encryption hence all the exchange of data is absolutely secure. Moreover, the screenshots are also saved on SSL encrypted server.

Does Staff timer track my internet browsing history?

Through our intelligence reports feature, you can track active windows of your employees.

Is my credit card information secure?

Our web application is secured by SSL encryption so all the information is secure. Moreover, our payment system is through Stripe which is a well-established and secure service.

I don't want to monitor my team. Is there any way I opt out from the monitoring features?

Yes. All the monitoring features including real time monitoring and screen shot capture are optional. You can deactivate them from your back-office whenever you want.

How much does Staff timer cost?

We charge a very nominal fee for our application. You can find more information on our Pricing page.

Is the payment system automated?

Yes. The payment system is automated. You only need to provide us the payment details once. The subscription payment will automatically be deducted at the start of every month.

Is my payment information secure?

Our payment system is through Stripe which is a well-established and secure service.

What happens if I remove a member from my team?

If you remove an employee during the course of a month, you will get the remaining money back.

Can I cancel my subscription at any time?

Yes, if you’re not satisfied with our services, you can opt out any time.

How can I delete my credit card information?

You can update or delete your credit card information from your account settings in the back-office.

If a single employee is working in two projects, do I have to pay twice?

No. An employee can join any number of projects with a single subscription.

What payment methods are not accepted?

We do not accept E-cheques and cheques from international users.

Does Staff timer app offer a trial?

Yes. We offer our clients a trial period of 10 days. This is absolutely free of cost and all the features of Staff Timer could be accessed. Learn more.

What happens if I miss a payment?

Our payment method is automatic. Once you’ve submitted the billing information, the payment will be deducted at the start of every month. However, if the payment gets declined, you will be notified through email.

How can I view my invoices?

You can view all your invoices in the section of Payment History.

Which credit/debit cards do you accept?

We accept the following credit and debit cards:

  • Visa
  • American Express
  • MasterCard

*Please make sure your debit/ credit card is enabled for international payments.

Which payment gateway do you use?

We use Stripe credit card payment gateway service to process your credit card payment.

Which payment methods do you accept?

We accept debit/credit cards, bank and wire transfers.

How Staff timer tracks time?

Staff Timer captures Screenshots of the employee’s screens and then processes them to calculate the amount of time spent on productive activities. The Screenshots are captured at a regular interval of one minute or more and can be classified for a better understanding of how time is spent. Employer can enable or disable screenshots as per need.

What happens when I lose internet connectivity?

No one wants to lose billable work hours simply because internet gets disconnected. But with Staff Timer, no moment is lost. If your system loses internet connection, the desktop application will keep saving the Screenshots in its directory until the internet is restored. After establishment of the connection, the screenshots will be uploaded on the web for further processing

How is it different from other time tracking applications?

There are many Task Tracking Applications out there but none are quite like the Staff Timer App. We offer Real-Time monitoring via live screen sharing including Instant Screen Capture, and daily work videos. These features will enable you in managing a remote team effectively.
Other features that distinguish us from our competitors are audio clips for tasks assignment, adding time manually and intelligence reports. We stand out because of the way we implement time and task tracking. We capture screen-shots of the employee’s screen and then use algorithms to calculate the time that is spent on work related activities and otherwise.

How does staff timer app uses Artificial Intelligence?

Staff Timer uses Image Processing, Artificial Intelligence and Machine Learning to give you flawless Time Tracking statistics. You can train the application by selecting three images of one kind. Once trained, the system will automatically classify the images of the same category and deliver classified result. You can train the system for as many kinds of images as you deem necessary; you will get categorised snapshots.

How can I use Staff timer app to ensure the productivity of my team?

Staff Timer delivers insightful reports that are calculated after diligent Time Tracking. You can use these reports to analyse the productivity levels of your employees. You can get an idea of how employees spend their time using their app and Url usage and motivate them towards better time management routine. This can effectively boost the productivity of your team.

What is the difference between project and a task?

A task is something that is simple that you could do in minutes or hours, maybe a day or two. It is also considered operational or routine. On the other hand, a project includes multiple tasks and requires significant effort in terms of planning and implementation. The project may have a number of people involved whereas a task is quite often one person or two. In your Staff timer app account, you can add as many tasks as you want under a single project.

Can I delete screenshots?

Yes you can delete screenshots from your work diary. Please note: for every screenshot deleted, a minute (or any time interval you decide to choose) from your overall time will be deducted as well.

Does this software work for freelancers?

Absolutely. Although some of the Staff timer app’s features are only relevant to teams. But many individual users can use the app for task and time tracking. They can easily manage their own time more effectively. Freelancers can know how long they have been spending on which tasks, and manage their productivity.

Is it completely desktop based application?

No. It is a combination of web and desktop applications. Both communicate with each other to implement Time Tracking and deliver insightful results.

Which OS is Stafftimer is compatible with?

Staff Timer is compatible with Mac and Windows (7 and above). Learn more.

How much time does it take to use Staff timer app?

For installation and set up, you will require 15 minutes. After that you just need 2-5 minutes to use the application.

Is there a limit on the number of members I can track?

No. You can track as many members as you want. See subscription packages for more details.

Is there a limit on the number of projects that I can manage?

No. You can manage projects on the basis of your subscription choice. See subscription packages for more details

Do you have a mobile application?

No we do not offer a mobile application but the app is optimized for mobile web browsers as well and you can access it on the go.

Does the Staff timer app integrate with third party applications?

Yes, staff timer app offer third party app integrations on demand. Simply, contact us.

Does the Staff timer app have an affiliate program?

Yes, Staff timer has an affiliate program. Interested? Visit the link.

Does Staff timer record keystrokes and mouse activity?

Yes. We only record the number of mouse and keyboard clicks. We are committed to maintaining the privacy and confidentiality of our users that’s why no data is recorded through keyboard and mouse activity.

Where will be screenshots be stored?

Once the screenshots are uploaded from the desktop application, we will store them on our servers. See subscription package for storage period.

Is the data stored in a secure environment?

Our web application is secured by SSL encryption hence all the exchange of data is absolutely secure. Moreover, the screenshots are also saved on SSL encrypted server.

Does Staff timer track my internet browsing history?

Through our intelligence reports feature, you can track active windows of your employees.

Is my credit card information secure?

Our web application is secured by SSL encryption so all the information is secure. Moreover, our payment system is through Stripe which is a well-established and secure service.

I don't want to monitor my team. Is there any way I opt out from the monitoring features?

Yes. All the monitoring features including real time monitoring and screen shot capture are optional. You can deactivate them from your back-office whenever you want.

How much does Staff timer cost?

We charge a very nominal fee for our application. You can find more information on our Pricing page.

Is the payment system automated?

Yes. The payment system is automated. You only need to provide us the payment details once. The subscription payment will automatically be deducted at the start of every month.

Is my payment information secure?

Our payment system is through Stripe which is a well-established and secure service.

What happens if I remove a member from my team?

If you remove an employee during the course of a month, you will get the remaining money back.

Can I cancel my subscription at any time?

Yes, if you’re not satisfied with our services, you can opt out any time.

How can I delete my credit card information?

You can update or delete your credit card information from your account settings in the back-office.

If a single employee is working in two projects, do I have to pay twice?

No. An employee can join any number of projects with a single subscription.

What payment methods are not accepted?

We do not accept E-cheques and cheques from international users.

Does Staff timer app offer a trial?

Yes. We offer our clients a trial period of 10 days. This is absolutely free of cost and all the features of Staff Timer could be accessed. Learn more.

What happens if I miss a payment?

Our payment method is automatic. Once you’ve submitted the billing information, the payment will be deducted at the start of every month. However, if the payment gets declined, you will be notified through email.

How can I view my invoices?

You can view all your invoices in the section of Payment History.

Which credit/debit cards do you accept?

We accept the following credit and debit cards:

  • Visa
  • American Express
  • MasterCard

*Please make sure your debit/ credit card is enabled for international payments.

Which payment gateway do you use?

We use Stripe credit card payment gateway service to process your credit card payment.

Which payment methods do you accept?

We accept debit/credit cards, bank and wire transfers.

How Staff timer tracks time?

Staff Timer captures Screenshots of the employee’s screens and then processes them to calculate the amount of time spent on productive activities. The Screenshots are captured at a regular interval of one minute or more and can be classified for a better understanding of how time is spent. Employer can enable or disable screenshots as per need.

What happens when I lose internet connectivity?

No one wants to lose billable work hours simply because internet gets disconnected. But with Staff Timer, no moment is lost. If your system loses internet connection, the desktop application will keep saving the Screenshots in its directory until the internet is restored. After establishment of the connection, the screenshots will be uploaded on the web for further processing

How is it different from other time tracking applications?

There are many Task Tracking Applications out there but none are quite like the Staff Timer App. We offer Real-Time monitoring via live screen sharing including Instant Screen Capture, and daily work videos. These features will enable you in managing a remote team effectively. Other features that distinguish us from our competitors are audio clips for tasks assignment, adding time manually and intelligence reports. We stand out because of the way we implement time and task tracking. We capture screen-shots of the employee’s screen and then use algorithms to calculate the time that is spent on work related activities and otherwise.

How can I use Staff timer app to ensure the productivity of my team?

Staff Timer delivers insightful reports that are calculated after diligent Time Tracking. You can use these reports to analyse the productivity levels of your employees. You can get an idea of how employees spend their time using their app and Url usage and motivate them towards better time management routine. This can effectively boost the productivity of your team.

Is it completely desktop based application?

No. It is a combination of web and desktop applications. Both communicate with each other to implement Time Tracking and deliver insightful results.

What is the difference between project and a task?

A task is something that is simple that you could do in minutes or hours, maybe a day or two. It is also considered operational or routine. On the other hand, a project includes multiple tasks and requires significant effort in terms of planning and implementation. The project may have a number of people involved whereas a task is quite often one person or two. In your Staff timer app account, you can add as many tasks as you want under a single project.

Can I delete screenshots?

Yes you can delete screenshots from your work diary. Please note: for every screenshot deleted, a minute (or any time interval you decide to choose) from your overall time will be deducted as well.

Does this software work for freelancers?

Absolutely. Although some of the Staff timer app’s features are only relevant to teams. But many individual users can use the app for task and time tracking. They can easily manage their own time more effectively. Freelancers can know how long they have been spending on which tasks, and manage their productivity.

Which OS is Stafftimer is compatible with?

Staff Timer is compatible with Mac and Windows (7 and above). Learn more.

How much time does it take to use Staff timer app?

For installation and set up, you will require 15 minutes. After that you just need 2-5 minutes to use the application.

Is there a limit on the number of members I can track?

No. You can track as many members as you want. See subscription packages for more details.

Is there a limit on the number of projects that I can manage?

No. You can manage projects on the basis of your subscription choice. See subscription packages for more details

Do you have a mobile application?

No we do not offer a mobile application but the app is optimized for mobile web browsers as well and you can access it on the go.

Does the Staff timer app integrate with third party applications?

Yes, staff timer app offer third party app integrations on demand. Simply, contact us.

Does the Staff timer app have an affiliate program?

Yes, Staff timer has an affiliate program. Interested? Visit the link.

Does Staff timer record keystrokes and mouse activity?

Yes. We only record the number of mouse and keyboard clicks. We are committed to maintaining the privacy and confidentiality of our users that’s why no data is recorded through keyboard and mouse activity.

Where will be screenshots be stored?

Once the screenshots are uploaded from the desktop application, we will store them on our servers. See subscription package for storage period.

Is the data stored in a secure environment?

Our web application is secured by SSL encryption hence all the exchange of data is absolutely secure. Moreover, the screenshots are also saved on SSL encrypted server.

Does Staff timer track my internet browsing history?

Through our intelligence reports feature, you can track active windows of your employees.

Is my credit card information secure?

Our web application is secured by SSL encryption so all the information is secure. Moreover, our payment system is through Stripe which is a well-established and secure service.

I don't want to monitor my team. Is there any way I opt out from the monitoring features?

Yes. All the monitoring features including real time monitoring and screen shot capture are optional. You can deactivate them from your back-office whenever you want.

How much does Staff timer cost?

We charge a very nominal fee for our application. You can find more information on our Pricing page.

Is the payment system automated?

Yes. The payment system is automated. You only need to provide us the payment details once. The subscription payment will automatically be deducted at the start of every month.

Is my payment information secure?

Our payment system is through Stripe which is a well-established and secure service.

What happens if I remove a member from my team?

If you remove an employee during the course of a month, you will get the remaining money back.

Can I cancel my subscription at any time?

Yes, if you’re not satisfied with our services, you can opt out any time.

How can I delete my credit card information?

You can update or delete your credit card information from your account settings in the back-office.

If a single employee is working in two projects, do I have to pay twice?

No. An employee can join any number of projects with a single subscription.

What payment methods are not accepted?

We do not accept E-cheques and cheques from international users.

Does Staff timer app offer a trial?

Yes. We offer our clients a trial period of 10 days. This is absolutely free of cost and all the features of Staff Timer could be accessed. Learn more.

What happens if I miss a payment?

Yes. We offer our clients a trial period of 10 days. This is absolutely free of cost and all the features of Staff Timer could be accessed. Learn more.

How can I view my invoices?

You can view all your invoices in the section of Payment History.

Which payment gateway do you use?

We use Stripe credit card payment gateway service to process your credit card payment.

Which payment methods do you accept?

We accept debit/credit cards, bank and wire transfers.

Which credit/debit cards do you accept?

We accept the following credit and debit cards:

  • Visa
  • American Express
  • MasterCard
*Please make sure your debit/ credit card is enabled for international payments.