Few challenges of working from home and how to avoid them

During the COVID-19 coronavirus pandemic, many companies have shifted to ‘work from home’ policy. Some of us, such as freelancers, writers, and developers are already familiar with the very notion of working remotely. But this is a very first experience for many other global teams and companies, forced by events obviously. Remote work does sound wonderful because of its many advantages such as no daily commute, no stress of work or waking up early, most of all home-made food! As good as it sounds, working from home is definitely not without troubles and challenges! 

It’s important to overcome the challenges whether you are permanently working remotely or are currently a remote worker. Not only will you be happier and more productive but you will also succeed in transitioning towards this new work arrangement.

Here are a few common remote-work challenges and how to fight them.

Separating work and professional life

It’s evident when you work from home, it becomes harder to have a clear boundary between work and personal space. Ideally, your home is a place where you unwind after a long day, feel safe and secure. It’s a place when you put all the stress related to work behind you. So when you are working from home, sometimes we might lose track of the time and even after working hours we are compelled to check that one last email or slack notification or even a meeting call. 

This is why it is important you set aside a separate physical space for work and a separate place for relaxing once you are done. Also, advise your family to respect your boundaries. And for you, invest your time in your family after working hours are over and avoid checking up on any work-related notifications. Eventually, the clearer the boundaries, the better you will be able to distinguish between work and personal life. 

Working more than expected

One of the many reasons why managers don’t approve of employees to work remotely is because they fear that the employees might dodge work if they have no manager overlooking them.  But, in many cases the opposite seems to be true; meaning remote workers over-work. Just like mentioned above, when your professional and private life is under the same roof, it becomes difficult to keep the two distinctive.  

Also, sometimes we lose track of when the work time starts and when it ends, which can be pretty exhausting and we are unable to realize it even. One way to avoid overworking is to set reminders to take regular break intervals after every hour or so. Either take a walk outside the house, have a tea break, or walk to the kitchen to even fill up your glass of water can be immensely helpful and ultimately make you more productive. 

Distractions, distractions, distractions!

Even if you have a dedicated working space or have a set work schedule, you can still be prone to many distractions in your environment.  Staying productive can be really challenging. It can become difficult to focus on when your family and personal chores are surrounding you. So it’s crucial to remove these distractions before they get out of hand. One of the effective techniques is to move yourself to a separate home office space as mentioned above. But also making sure that your home office is too free of distractions. Moreover, you can use noise-canceling earphones to steer clear of noise. 

Once you are free of distractions, only then you will be able to work efficiently and measure your daily productivity. Another way to stay on course is to use a time management software (try Staff Timer app), which allows you to log tasks and know the total time spent on them. Just the act of keeping track of your time can make you more aware of where your time is going. You can see your work patterns and improve accordingly.

Feeling lonely when working from home

Feeling lonely is one of the biggest challenges that remote workers are facing nowadays. This physical separation has made workers feel less connected to their social circle and company. Humans tend to have social needs but when people are confined to just working remotely without any socializing, it can add to declining mental health and even productivity. Meeting and socializing at work not only strengthen bonds but also connectedness between teams. 

So it is important to make your remote teams feel included even while apart. There are a few ways remote employees can avoid loneliness by working outside the home once in a while. Use video conferencing tools to communicate with your team. Schedule team-wide virtual meetings that allow employees to connect virtually especially in this period of a worldwide pandemic. 

Communication challenges

While working from home it becomes super difficult to stay on the same page as the rest of the team. Instant messaging, emails, calls are just some of the ways through which employers and employees stay in touch. But sometimes people can misinterpret them in a big way. Team and task collaboration tools like Staff timer exist specifically to make it easier for companies to stay organized and easily delegate tasks to their members via voice notes.

Moreover, different time zones can add to your nightmare. You might be waking up just when your teammate is going to bed. That means you can’t always rely on your team members to be available to solve any issue when needed immediately. So it is important to keep the lines of communication open and according to schedule.  

How to Make Remote Working Easy with StaffTimerApp

After the outbreak of COVID-19  in January, billions of people around the globe now have to sit at home in isolation to help stop the virus from spreading. With everyone indoors, many places such as schools, offices, and companies are facing problems to maintain operations.


Why is remote working so challenging?

It’s much easier to manage when working together in the workplace. Your manager’s presence allows tasks and pointers available at any time. Being present as a team allows more participation through discussions and feedback. But when everyone is separated, it’s hard to avoid the feeling of being lost. Especially for a manager who won’t be able to know how his team is working.

How can you make your workday at home go smoothly?

Although StaffTimer is a great solution to only a part of this problem. You can do more by following these steps:

Step 1: Start with priorities.

Begin each day with a clear mind about which tasks to do first. The focus helps get your goals more efficiently and quickly.

Step 2: Just do it!

Stop anything that gives you the feeling of procrastination even in the slightest. Too sleepy in the morning? Take a cold shower and breakfast when you wake up. Not motivated enough? Listen to uplifting music and give yourself small breaks after doing big tasks.

Step 3: No distractions.

Keep yourself isolated and away from anything that can make you lose your focus. Put your phone out of sight and out of mind. Set some ground rules with your loved ones so they don’t disturb you during your work hours. Make your workspace the best place at home where you can be alone with your job.

Step 4: Learn from your mistakes.

It’s like what Master Yoda once said, “Failure is the greatest teacher.” It’s okay to fail at your tasks as long as you learn and know how to do it right the next time. Making failure motivate you instead of letting you down can be a big game-changer for your working style.

Step 5: Break big tasks into small simpler pieces.

If you were told to write a book, it would take you more time to get it done than it would for George R. R. Martin. This is because you see it as a monumental task to deliver something so big at once. But if you were told to write one chapter each day, you’ll be done writing that book sooner than expected.

Step 6: Good is better than perfect.

Telling your inner perfectionist to take a hike will do wonders for you. You don’t need to spend too much time on a thing just because it’s not as perfect as you want it to be. As long as it’s done right, you can work on the improvements later.

Step 7: Keep yourself on track.

Time is your most valuable asset; you can’t get it back once it’s gone. It’s really crucial you spend the right amount of time on a task so you can allow yourself to get the rest of the things on your list done too.

How to keep track of time with the StaffTimer App?

Luckily for you, StaffTimer is the simplest time-tracker in the market. Just start it up, enter your task and you’re good to go! It’ll note down the amount of time you spend on each you do. With the rest of its features, you can make most out of each day being as productive as you can be.

What else can the StaffTimer App do?

Here’s a list of all the things the app can do for you:

Real-Time Monitoring

You can keep track of your team’s tasks as they happen. By using the live screen sharing tool, you can make it easy to work remotely with others and give feedback. This prevents them from doing anything that would affect their productivity and work.

Keystrokes & Mouse Activity

StaffTimer App records the number of keystrokes and mouse clicks every minute. This allows tracking the time spent being idle or active during a task.

Intelligence Reports

Get detailed reports about your employee’s productivity based on the day’s activities which include the time spent on each app’s usage and URLs visited.

Screenshots Every Minute

StaffTimer App can optionally take screenshots at the intervals of your choice. Even if you lose your internet connection, you can keep your tasks recorded offline.

Record and Assign

You can assign tasks to your team members using voice messages as well. This saves time you’d spend arranging an online meeting or call.

Daily Work Video

Get a summary of your day’s work through a small video every day.

Conclusion

Hopefully, with these tips and StaffTimerApp, you will be more than ready to face the next day of work at home. It might even be possible for companies to consider keeping their workers at home once they realize the benefits. You may never know.

How BPOs and Call Centers can benefit with StaffTimer

Most companies look to utilising BPO when in the initial stages of their business. They are a popular option for entrepreneurs primarily for one reason – they’re cheap. Despite these tough times, BPOs continue to operate with work from home arrangements. This makes them very essential at this moment for the survival of businesses.

What is a BPO?

It stands for Business Process Outsourcing (BPO). It is the process of taking non-core activities of a business and outsourcing it to a third party. These have advantages and disadvantages of their own. Call centers are a form of BPO centers that deal with inbound and outbound call services such as providing sales, customer service and technical support, etc.

Why depend on BPO?

Businesses seek BPO services for many reasons. Some of these advantages are:

24/7 Customer care

Perhaps the biggest advantage is that businesses will be able to provide customer support as call centers continue to operate around the clock.

Reduced Costs

BPO saves the cost of having an in-house customer support staff due to difference in wages between countries.

Professional Staff

Businesses can save time and money to get staff trained for customer services when call centers offer trained agents instantly.

Business Stability

While saving costs and running professional customer support by a third party, businesses can focus on their own core services and ensure things continue to run smoothly.

What are the biggest challenges for a call center?

All call centers face problems keeping businesses running smoothly. However, there are issues that are very troublesome:

Low Budget


This is one of the biggest bottlenecks BPOs face. From poor internet connection to IT issues. Having a bad budget affects the quality of work delivered.

Lack of Skill

Being based in developing or third world countries, employees lack the fluency and common knowledge of the people living in the countries where the outsourcing company resides. This creates frequent confusion, poor communication and bad treatment from customers.

Absenteeism


Continuous and demanding schedules take a heavy toll on employees’ well-being. Hectic routines may cause them to appear less for work.

Low Career Growth and Engagement


There isn’t much room to progress for the agent. Not being motivated enough or encouraged contributes a lot to the lack of a team’s performance.

Manager Attrition


Even managers cannot take it much longer with stressful and grueling work routines. With them frequently leaving the company, call centers suffer the lack of a proper advisor and leader very often.

Bad First Contact Resolution


One of the most common issues faced by call centers is during First Contact Resolution. Callers who have to call again to resolve their issues often respond with low customer satisfaction.

Why is time management important to call centers?

Other than maintaining quality and staff performance, the most important thing to manage is time for many reasons:

  • BPOs may have a lot of clients across the globe and seeing how much companies need them, they cannot afford to lose these clients to competitors which makes the survival of their own business difficult. 
  • These centers may have a lot of employees that work different shifts because of timezones. 
  • BPOs depend on offering their services continuously so it’s extremely important to ensure productivity stays consistent around the clock.

How to Increase Call Center Performance?

Using a time-tracking software like StaffTimer will help boost employees’ productivity and improve results in many ways:

  • Track how long agents are productive during their shift
  • Note the tasks and activities they do throughout the day
  • Get in-depth reports on their productivity
  • Monitor their activity in real-time to see how they handle calls
  • Assign tasks to specific people through text or voice messages.
  • Get daily videos for each agents’ summary of tasks and activities.
  • Track their idle and productive time via keystrokes and mouse click intensity every minute.

Final thoughts

Using BPOs is an effective way to save money and manpower so that businesses can dedicate more resources to their core services. But it’s important to ensure the vendor they choose does a good job to satisfy needs. This will allow the level of customer satisfaction and longevity of a business to increase significantly.